Sheila March brings more than 15 years of people related expertise. From media planning and marketing to recruiting and client relations, March had developed a set of skills that give her uniquely qualified insights in understanding and improving the human experience in technology enabled services.
March currently leads the enterprise Customer Experience (CX) programs at both the Ascension’s Ministry Service Center and Agilify™ She is the chief architect of a five year plan to transform service experience across a host of highly diverse constituents from Ascension associates to suppliers to the external clients of both organizations.
March’s CX program is now in its third year. She has brought human empathy front and center as a key success factor across all service lines.
March is a Certified Customer Experience Professional (CCXP), a leading member of the Customer Experience Professional Association (CXPA).
She holds a BS in Journalism from Ball State University and was a member of the American Advertising Federation.
Ascension (www.Ascension.org) is the largest nonprofit health system in the U.S.
Agilify™ (www.AgilifyAutomation) is Ascension’s automation services business